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| Standard
No. |
ISO/TS 10004 : 2010 |
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| Title |
Quality management - Customer satisfaction - Guidelines for monitoring and measuring |
| Edition |
2010 |
| No. of
Pages |
29 |
| ICS
Classification |
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| Comments |
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| Synopsis |
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
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| Adoption |
ISO |
| Committee |
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| Preview
Document |
Not Available |
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| Status |
Current |
| Available
for Purchase |
For sale in Singapore only |
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