ISO 18091:2019
[Current]
Quality management systems — Guidelines for the application of ISO 9001 in local government
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...In a local government, these processes (also called special processes) are common when the product
and service is provided with the customer/citizen present (face-to-face or in an online environment)
and for some complex processes...
...Another example is when a customer/citizen is looking for some information or is paying a duty using
an online application provided and supported by the local government, and suddenly the system is no
longer online...
