Frequently Asked Questions

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Copyright of materials sold via www.singaporestandardseshop.sg belongs to Enterprise Singapore. Unless otherwise specified, no part of the Singapore Standards (in print or eCopy) may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying and microfilming, without permission in writing from Enterprise Singapore at the address below:

Standards Division
Enterprise Singapore
230 Victoria Street,
#09-00 Bugis Junction Office Tower
Singapore 188024
Tel: (65) 6278 6666
Fax: (65) 6250 1096
Email: standards@enterprisesg.gov.sg

Click here for more information on copyright of ISO and IEC International Standards.

For security purposes, all payment information and payments received are encrypted through Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology to ensure that information submitted is protected.

You can purchase Singapore Standards at:

Toppan Leefung Pte.Ltd.
1 Kim Seng Promenade #18-01
Great World City East Lobby
Singapore 237994
Tel: (65) 6826 9691
Fax: (65) 6820 3341

The opening hours are:
9.30am - 6:00pm (Mon - Fri)
Closed on Sat, Sun & Public Holidays

Toppan Leefung Pte. Ltd. can assist you to source for selected overseas standards sold by the following organisations:

• ASTM International
• British Standards (BSI)
• German Institute for Standardization (DIN)
• Japanese Standards Association (JSA)
• International Organization for Standardization (ISO)
• International Electrotechnical Commission (IEC)

Toppan Leefung Pte. Ltd. shall only replace a defective item when:

a) the item purchased was delivered defective or faulty; and
b) the item to be returned within 7 days from the date of purchase.

We recommend that all returned items are to be sent by registered, or recorded post or in person, together with the original Tax Receipt. Please note that refunds will only be paid by cheque in favour to the customer’s name or company registered at the shopping cart/payment gateway only. It cannot be paid in cash nor can the cheque be issued in a third party name. Toppan Leefung Pte. Ltd. will not replace an item that Toppan determines to have been damaged in transit.

Returning items in person
Products must be returned in person to:
Toppan Leefung Pte.Ltd.
1 Kim Seng Promenade #18-01
Great World City East Lobby
Singapore 237994

Please ensure that you have your original Tax Receipt and the item(s) is/are in its original condition.

Returning items by post
We recommend that you use an insured or registered mail service or courier when sending items as we are unable to refund for items which are not received. To return an item by post, please note the following:

a) Re-package items and include the original Tax Receipt; and
b) Postage Shop/courier/shipping costs will not be reimbursed.

For return of items that have been sent to an overseas standards body or the original supplier Toppan Leefung Pte.Ltd. will not provide any cash refunds nor allow an exchange of an item purchased for a different product.

All returned packages should be mailed to:
Toppan Leefung Pte.Ltd.
1 Kim Seng Promenade #18-01
Great World City East Lobby
Singapore 237994

Bulk Discount for Singapore Standards - single titles or/and combined titles.

No. of copies	Discount
10 and above	20%

For delivery in Singapore
• Courier - Please allow three (3) working days for delivery in Singapore.
• Self Collect - You can arrange to collect your order from

Toppan Leefung Pte.Ltd.,
1 Kim Seng Promenade #18-01
Great World City East Lobby,
Singapore 237994

For delivery outside Singapore
• Airmail - Please allow 18 working days, subject to custom clearance, for delivery outside Singapore. Delivery of overseas standards will only be made upon clearance of cheque or payment via eshop.
• Courier - Please allow 5 working days, subject to custom clearance, for delivery outside Singapore. Delivery of overseas standards will only be made upon clearance of cheque or payment via eshop.

Postage Charge - Singapore and Overseas Standards

Delivery Mode / Expected Delivery Period (estimated)	Delivery Location	Delivery Charge
		Per Shipment	+ Per Order
Local Order
Courier (up to 3 working days)		Free delivery for sales orders of at least $200 (applicable to Singapore Standards only)
		S$6.00	+ S$1.00 per item
			+ S$4.00 per package
Overseas Order (not applicable for Overseas Standards Orders)
Courier (up to 5 working days)	Asia (Zone 1 & 2)(*)	S$ 34.00	+ S$ 6.00 per item
			+ S$ 16.00 per package
	Other countries (Zone 3 & 4)(*)	S$ 54.00	+ S$ 18.00 per item
			+ S$ 25.00 per package
Airmail (up to 18 working days)	Asia (Zone 1 & 2)(*)	S$ 15.00	+ S$ 3.00 per item
			+ S$ 12.00 per package
	Other countries (Zone 3 & 4)(*)	S$ 18.00	+ S$ 6.00 per item
			+ S$ 15.00 per package

(*)
- Zone 1 = Malaysia & Brunei;
- Zone 2 = All other countries in Asia except Japan;
- Zone 3 = Australia, Japan & New Zealand;
- Zone 4 = Africa, North & South America, Hawaii, Europe and Middle East

* The expected delivery date specified is only an indication. This is subjected to changes at the sole discretion of Enterprise Singapore.

A 7% Goods and Services Tax (GST) is added for local delivery (Singapore).

Toppan Leefung Pte. Ltd's GST Reg. No is M2-0015522-0

If you are using a pop-up blocker, please add http://www.enets.com.sg to your list of allowed sites in the pop-up blocker settings. Otherwise, the relevant transaction pages may not be displayed, or your transaction request may not be completed

All prices quoted are subject to change without prior notice. All transactions, including payment and refunds, will be made in Singapore currency.
Prices quoted are before GST.

A copy of the official receipt can be printed by following these simple steps:

Step 1: Click on top navigation bar - 'My Account'
Step 2: Login Email Address and password, click on 'Login' button
Step 3: Choose top navigation bar - 'Order Status'
Step 4: View Order History webpage will display
Step 5: Click on last column - 'Official Receipt' - 'View' button

To view the status of your order:

Step 1: Click on top navigation bar - 'My Account'
Step 2: Login Email Address and password, click on 'Login' button
Step 3: Choose top navigation bar - 'Order Status'

1. You need to install Adobe Digital Editions. Click here to download

2. You can download the pdf version of the Singapore Standard three times on to your personal devices and print 3 copies for your own reference. (Please ensure that you download on separate devices such as your desktop, laptop or mobile phone. You will not be able to download after you have completed the 3 downloads)

3. If you wish to print the standard, please ensure that the downloaded standard is linked to a printable device

4. The pdf version of the Singapore Standard is purchased as a single-user licence and may not be shared

5. Turn OFF Pop-up Blocker and Enable Download File Option under security settings [click here for instructions]

Downloading of e-Standards is subject to the following additional conditions. Please read these conditions carefully. By downloading the e-Standards, you are deemed to accept these conditions:

All rights in the e-Standards belong to Enterprise Singapore and are protected by copyright laws.

Upon payment of the appropriate fee, Enterprise Singapore grants to you a single-user license to download the relevant e-Standard onto 3 of your personal devices.

The e-Standards may not be stored, reproduced, transferred or resold by any means, except as follows:

• You can download the pdf version of the Singapore Standard three times on to your personal devices and print 3 copies for your own reference. (Please ensure that you download on separate devices such as your desktop, laptop or mobile phone. You will not be able to download after you have completed the 3 downloads)

• The printed copies are fully protected by national and international copyright laws,and may not be photocopied or reproduced in any form. Under no circumstances may it be resold. Under no circumstances may the electronic file you are licensing be copied, transferred, or placed on a network of any sort.

Please login to download the e-Standard you have purchased from your Order Status Menu.
Please contact singaporestandardseshop@toppanleefung.com if you need help in downloading your e-Standards

Click here to download

For all eCopy Standards, a watermark will be printed on every page at the left top corner with the purchaser's name and organisation, date and time of purchase.

Sample:
Licensed to PETER LIM/MR, ABC MARKETING PTE LTD
Singapore Standards eShop Order No:680611001/Downloaded:2005-06-23
Single user licence only, copying and networking prohibited