ISO/IEC 30105-8:2022
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
OVERVIEW
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
COMMENTS
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PRODUCT DETAILS
| Status | Current |
|---|---|
| Edition | 2022 |
| No. of Pages | 25 |
| ICS Classification | 35.020 Information technology (IT) in general |
| Committee | ISO/IEC JTC 1/SC 40 |
| Available for Purchase | For sale in Singapore only |
| Adoption | ISO |