ISO/IEC 20000-2:2019
Information technology — Service management — Part 2: Guidance on the application of service management systems
OVERVIEW
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
COMMENTS
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PRODUCT DETAILS
| Status | Current |
|---|---|
| Edition | 2019 |
| No. of Pages | 63 |
| ICS Classification | 03.080.99 Other services 35.020 Information technology (IT) in general |
| Committee | ISO/IEC JTC 1/SC 40 |
| Available for Purchase | For sale in Singapore only |
| Adoption | IEC |