ISO/TR 32123:2024
Transaction assurance in E-commerce — After-sales services
OVERVIEW
This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.
COMMENTS
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PRODUCT DETAILS
| Status | Current |
|---|---|
| Edition | 2024 |
| No. of Pages | 17 |
| ICS Classification | 35.240.63 IT applications in trade |
| Committee | ISO/TC 321 |
| Available for Purchase | For sale in Singapore only |
| Adoption | ISO : 0 |