SS ISO 9004:2018(2024)

Quality management – Quality of an organisation – Guidance to achieve sustained success


This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in SS ISO 9000:2015(2023).

This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

This document is applicable to any organization, regardless of its size, type and activity.


This standard was first published in 2018. It was confirmed without any changes in 2024.


Status Current
Edition 2018(2024)
No. of Pages 71
ICS Classification 03.120.10 Quality management and quality assurance
03.100.70 Management systems
Committee Safety and Quality Standards Committee
Available for Purchase Global
Adoption ISO 9004 : 2018 IDT